Warning from Track and Trace

If someone contacts you claiming to be from the NHS track and trace, please remember the following.

Contact tracers will never:

  • ask you to dial a premium rate number to speak to them (for example, those starting 09 or 087)
  • ask you to make any form of payment or purchase a product or any kind
  • ask for any details about your bank account
  • ask for your social media identities or login details, or those of your contacts
  • ask you for any passwords or PINs, or ask you to set up any passwords or PINs over the phone
  • disclose any of your personal or medical information to your contacts
  • provide medical advice on the treatment of any potential coronavirus symptoms
  • ask you to download any software to your PC or ask you to hand over control of your PC, smartphone or tablet to anyone else
  • ask you to access any website that does not belong to the government or NHS

In respect of the last point, the key websites are:

https://www.gov.uk/guidance/nhs-test-and-trace-how-it-works

or, if you are contacted,

https://contact-tracing.phe.gov.uk/

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